Frequently Asked Questions

For Mac OSX, we recommend TunnelBlick. Once it is installed, download the config files from our website and import them into TunnelBlick. Then login with your VPN credentials.

For Linux, you need to install OpenVPN and use the config files that can be downloaded from our website.

Before proceeding with the instructions below, make sure you DISABLE your firewall, or the port will keep saying its closed.

An easy to follow video tutorial can be found here (replace # with actual video link).

After you login to the Secure-VPN website, click on "VPN Control Panel" in the sidebar. Then go to the "Port Forwarding tab".

You will need your internal VPN IP. Connect to the VPN location you would like to open a port on, then go to command prompt and run 'ipconfig'. Look for the IP that begins with 10.8.x.x. (IP will vary by location).

Once you open the port, use a website like CanYouSeeMe.org to check if it is open.

Make sure something is listening on the port before checking it on CanYouSeeMe.org, we recommend using the Port Listener tool which can be found in the Downloads section on our website.

If you are getting an authentication failure error, make sure you are using your VPN credentials and not the website login credentials. Try connecting to another VPN location, if the issue still persists, contact support.

Sometimes certain websites display SSL errors when someone is browsing from a VPN. This can be due to the fact that your browser does not support SNI (Server Name Indication) as some older browsers do not support this.

To fix it you will need to use a different or up-to-date browser. If the issue still persists, please contact support.

Uninstall all instances of OpenVPN on your machine. Download the latest version of OpenVPN from here. Make sure it installs a TAP driver/adapter.

The best way to fix a DNS leak is to manually configure your own DNS servers. Go to your Network Adapter properties and set it to Google's DNS (8.8.8.8 and 8.8.4.4). You can also set a DNS server on your router. Please make sure that you clear your DNS cache after doing this (Open CMD > ipconfig /flushdns).

More details on setting your DNS servers to Google's can be found here.

All of our servers are connected a minimum of a 1 Gbit Uplink, but that does not mean you will get 1 Gbit speeds. When using a VPN, you will never get speeds faster than what you are paying your ISP for.

There are many factors that come into play when determining what speeds you will get on a VPN. First and foremost, when using a VPN the bandwidth and throughput of the server you are connecting to is shared amongst all the users that are connected to the server at the time. Second of all, the distance between the server's physical location and your location plays a big role, as the further away you are, the greater the latency.

We highly recommend using the server closest to you to get the best speeds possible.

You should also turn off services that use the internet that you do not need when using the VPN. An example would be torrent clients. Seeding torrents when connected to the VPN will drastically reduce your network performance.

If you paid via PayPal, you most likely did not wait for PayPal to redirect you to our website. Open a ticket with your transaction ID and PayPal email and we will manually provision your account.

If you paid with BitCoin, our payment processor CoinPayment's waits for 2 confirmations. Depending on the performance of the BitCoin network this can take anywhere from 10 minutes to 2 hours. If it has been more than 2 hours, open a support ticket.

Sometimes we are forced to disable port-forwarding on certain servers due to a high number of abuse reports. These restrictions are generally temporary, and lifted as soon as possible.

To avoid getting port-forward disabled, please refrain from downloading copy-righted material such as Movies/TV Show torrents on non-offshore servers.

This error happens occasionally when you have a DLL file missing from your computer, which prevents OpenVPN from running. It is an easy fix. Click here to visit a website that provides the DLL file and step by step instructions on how to install it. (Note: Always be cautious when downloading DLLs from third-party sites).